CEedback -
the Voice of the Customer
Business Intelligence System for Customer Feedback Tracking, Analysis and Action
More than
processed feedbacks
Your Customers opinion
has direct impact on
your turnover your business success your reputation acquiring additional customers your customers decision related to their next purchase Trusted by businesses to measure and improve customer feedback
CEedback - immediate feedback that makes you take action!
CEedback - immediate feedback that makes you take action!
Can your customers give feedback during the service and administration?
Service providers usually collect post service customer feedback (paper based, telephone or electronic customer surveys), where the answers are based on the customers’ memory and faded feelings.
CEedback helps to finally hear the voice of the customer AT THE MOMENT OF TRUTH, before they decide on returning to our branch, or deciding on the use of the services offered.
CEedback -
the effective tactical tool
The CEedback system is an effective tactical tool that can take rapid development action based on continuous customer feedback. The results collected by CEedback provide a strong basis for better planning and targeting of standard customer satisfaction and qualitative research, better planning of development and training programs, and more targeted and effective interventions.
CEedback allows you to get instant information
on the following
CEedback allows you to get instant information
on the following
Strenght of the customer relations Business environment Quality of service Customer's intension Satisfaction with the product Market research Powering Customer Feedback in all industries
Who uses CEedback?
- Automotive Sector
- Restaurants
- Hospitals & Healthcare
- Hotels & Resorts
- Retail
- Banks & Financial Sector
- Transportation
- Airport
- Events & Exhibitions
- Education & Academics
- Wellness, fitness
- Customer Service offices
CEedback is a trusted Survey tool for the leading brands
Uniquely flexible system
CEedback's most important toolbox
CEedback helps you quickly improve your customer experience
Immediate response to feedback Real time feedback analysis Unlimited user access Multilingual surveys Alert function 
ALERT EXTRA FUNCTION!
When the customer provides a negative answer, the manager receives an automatic text message or email. The customer can be contacted, personally, on site, or later by telephone or email.
The alert function can be configured by question and by the answers provided.
Advanced Survey & Feedback Reporting Tool
Results by employees/locations/regions etc. Results by employees/locations/regions etc. Results by the hours of the day Results by the days of the week Trend analysis Database download Results by questions and KPIs CEedback is powered by
CEedback is powered by